Corona Virus (COVID-19) Our Commitment to Well-Being Update

Dear valued Wedgewood Pharmacy customer:

As always, the health and safety of the communities we serve, our patients and employees are of utmost importance to us. With growing concern about COVID-19, I wanted to share additional steps we have taken to 1) ensure your access to prescriptions and 2) prevent the spread of illness.

The additional safety precautions outlined in this message are being implemented with one singular goal: to continue to safely provide the compounded medications your pets rely on.

• Medication Access: We are working diligently with our FDA-registered vendor partners to ensure we have adequate materials (ingredients, packaging, personal protection equipment and more) to prevent service interruptions. We are identifying cross-trained employees so that we can ensure redundancy in essential roles.

• Ease of Ordering: We strongly encourage you to use MyWedgewoodPet to refill your prescriptions, enroll in AutoRefill and request prescription renewals, as we may experience higher than average wait times in our call center (due to unplanned absenteeism as our schools and communities also take precautionary measures to prevent the spread of COVID-19). Our customer care specialists and pharmacists will remain available and accessible from 8:00am to 11:00pm ET.

• Prevention: As a health care provider, we typically remain open during emergency situations because of the needs of our patients. However, we have instituted the following new policies to ensure employee safety and reduced risk from social exposure:

  • HR requiring sick employees to stay home with additional availability of emergency sick pay,

  • More frequent and enhanced cleaning procedures,

  • Steps to reduce social exposure, such as asking employees that have the ability to work remotely to do so,

  • Eliminating communal meals, company-planned social events and meetings,

  • We have cancelled all non-essential vendor meetings and have eliminated non-essential travel.

I hope that you and your community remain safe and healthy. We will continue to closely monitor new developments and will respond swiftly and appropriately when necessary, keeping you informed along the way.

Best Regards,

Marcy, President and CEO

PS: Leading Veterinary Diagnostic Company Sees No COVID-19 Cases in Pets. Read more here.