FAQs for Veterinarians

Place office orders and manage your account 24/7.

Place orders by fax 24/7 at 800.589.4250. If your order is invoiced and we have your email address, we'll confirm your fax order by e-mail. If your order is billed and shipped to the owner, we will reach out to your client directly. 

Place orders by telephone. Call 800.331.8272 and speak with our Customer Care Specialists.

We accept MasterCard, Visa, Discover and American Express. We also accept checks in advance of shipment, or veterinarians may call our Customer Care Specialists to request invoice billing.

Your clients can call us at 800.331.8272 to speak with a Customer Care Specialist.

Our team of Customer Care Specialists and Pharmacists are available Monday through Friday from 8:00 am to 11:00 pm, and Saturday from 9:00 am to 5:00 pm, Eastern Time at 800.331.8272. Feel free to also utilize our Chat feature to speak with a Customer Care Specialist Monday through Friday from 9 am to 6:30 pm ET, and 9 am to 4:30 pm on Saturday.

Yes. We ship to all 50 states, Puerto Rico, the US Virgin Islands, Guam, and all US military bases worldwide.

Login to search our formulary and compare most cost-effective dosage forms, order and manage your account 24/7.

A new guidance from the FDA, GFI 256, may impact your access to some compounded medications for office use. Our full formulary is available to prescribe. All relevant information is updated frequently here, including links to FDA’s lists. As long as your state allows for office-use ordering, items on the approved office-use list and under-review list can be ordered for office use or prescription.

Yes! You can also choose whether to bill the order to your clinic or have us contact the client for payment.

If you forgot your password you can reset it here. If you cannot remember your username our Customer Care Specialists would be happy to help you either by using our Chat feature or contacting the Call Center.

No. Accounts are separated by the doctor's state license number and therefore one would need to be created for each prescriber in your practice.

Wedgewoood now offers practice level access which allows veterinarians to appoint administrators who can:

• Access complete client / patient history for the practice available on the Wedgewood's  ordering website 
• Transmit approved prescriptions and place orders on the Wedgewood ordering website on behalf of any prescriber at the practice 
• Create authorized agent accounts and grant delegate permissions to authorized agents on behalf of any prescriber at the practice

Invoices can be viewed on your account post log in by navigating to “My Account” at the top of the homescreen and then choosing “View & Pay Invoices”. Be advised that the order history will only show orders placed under the individual doctor on the account.

Standard shipping typically takes 3-5 business days in transit via UPS or USPS (US Mail). You may choose to upgrade your shipping method to two-business day or one-business day for an additional charge. Please note UPS cannot deliver to post-office boxes and all orders containing controlled substances will require an adult signature on delivery.

If we have your e-mail address on file, you will receive an e-mail that contains your shipment information and shipment tracking number. You can also call your customer care specialist at 800.331.8272 for assistance.

Compounded preparations that require refrigeration are shipped in a STYROFOAM™ chest with a WarmMark tag and freezer brick that has a two-day life. Refrigerated medications are shipped Monday-Wednesday with two-business day shipping, or Monday-Thursday with one-business day shipping.

 WarmMark tags provide an alert of exposure to unacceptable temperatures for packages shipped refrigerated. Instructions on how to read the WarmMark indicator tag will also be included with all refrigerated shipments. If there is a concern regarding the status or safety of an order due to exposure to high temperatures, please call us at 800.331.8272.

The processing time may vary for each medication in your order. Once each medication is complete we will ship it right away to prevent a delay in your client's treatment. This may result in separate packages but you will only be charged for shipping one time.

When sending in a prescription by mail or fax please ensure Rx includes the following:

• A Fax header that includes the clinic’s name/abbreviations and Fax number
• Practice name
• Prescribing Dr’s name printed and signed
• Date
• Fax number for the office
• Practice phone number
• Clients first and last name
• Clients address and phone number
• Patient’s name
• Patient’s species
• Patient’s DOB
• Patient’s sex
• Patient’s weight
• List of medications the patient is taking
• List of known Allergies or state no known allergies
• How it is shipping (billing and shipping to the client or Clinic)
• Medication, strength, quantity, directions, number of refills
• Medications on this list will require a clinical rationale (Click here for more details)

Once the prescription is on file we will begin notifying your patients within 1 hour by phone call, SMS text message (and e-mail if provided) letting them know they have a new prescription on file and obtain payment.

If your clinic is Tax Exempt we would need your current Tax Exempt form. You can email the form to forms@wedgewoodpharmacy.com or fax it to 800.589.4250.

If a preparation is showing as temporarily unavailable, we are in the process of replenishing inventory for that item. Although there is no current inventory, you are still able to place orders by phone for these items and they will ship once they become available. You can always search for alternative sizes that may be available or feel free to contact us to speak with our team of Pharmacy Technicians and Pharmacists to discuss alternative options.

Wedgewood has a registry of 46,000 formulations for more than 450 therapeutic agents. So while our site encompasses most of our preparations, it does not list everything we offer. We always are developing new formulations for hard-to-locate medications. When you can't find a medication you need, feel free to use our Chat feature to speak to a Customer Care Specialist or contact us at 800.331.8272.

All refills for prescriptions originally prescribed through Vetsource would need to be submitted through Vetsource’s website directly.

You should not use a compounded prescription beyond the labeled “Do Not Use Beyond” use date. Please call us at 800.331.8272 to speak with a pharmacist for any additional questions.

Yes. Wedgewood has a PCAB (Pharmacy Compounding Accreditation Board) and LegitScript accreditations.

Yes! Compounding is an integral part of the practice of pharmacy. Compounding pharmacies, like all pharmacies and pharmacists, are regulated by State Law and State Boards of Pharmacy. State Boards of Pharmacy require that pharmacists have knowledge of and proficiency in compounding to become licensed. Compounding is a fundamental feature of virtually every pharmacy curriculum.

No. Generic drugs are copies of brand-name prescription drugs that are manufactured in large quantities by FDA-registered manufacturers. Compounded medications are prepared in response to a prescription by a licensed prescriber and specifically may not be merely copies of a brand-name medication. Custom-compounded medications are often prescribed in these circumstances:

When needed medications are discontinued by or generally unavailable from pharmaceutical companies, often because the medications are no longer profitable to manufacture

When the patient is allergic to certain preservatives, dyes or binders in available off-the shelf medications

When treatment requires tailored dosage-strengths for patients with unique needs (for example, an infant)

When a pharmacist can combine several medications the patient is taking to increase compliance

When the patient cannot ingest the medication in its commercially available form and a pharmacist can prepare the medication in cream, liquid or other form that the patient can easily take

When medications require flavor additives to make them more palatable for some patients, most often children

No. Compounding, like any other form of therapy, is not always the right choice for every patient. However, thousands of patients rely on compounded medications to meet their needs when another treatment option will not. Veterinarians may prescribe compounded medications when: the best therapy for a patient is commercially unavailable, the active ingredient is not available in the desired strength or dosage form, or a commercial product is on extended backorder and using the compounded preparation may mean there is no interruption in proven therapy for a patient.

Wedgewood Pharmacy's comprehensive quality-assurance program consists of systems that have been established in accordance with state board of pharmacy regulations and the standards set forth in the United States Pharmacopoeia Chapters. These systems, including facilities and equipment monitoring, compounding-staff training and testing, compounding-process verification, in-process quality-control checks, and testing of finished preparations, are in place to ensure quality and patient safety. Read our Quality Assurance Checklist.

Yes, that's one of the most important benefits to you of having compounding pharmacies available. See "Is a compounded medication the same as a generic drug?" above for more details.